VoLTE and 5G global upsurge

We are facing a dynamic growth of VoLTE subscribtions in Europe and world-wide:

56.57% increase of CAGR for the period 2020-2025

Besides supporting everyday service trobleshooting and managment of IP-based voice ecosystems, Voiceye Analytics also contributes to higher level business cases.

Lowering the risk of churn and attracting new subscribers

• Improving customer satisfaction
• Prevention of complaints: provides data to find subscribers with issues
• Providing global call quality statistics
• Voiceye export data supports the generation of call quality maps
• Decreasing mitigation times by collating MSISDNs and phone models with issues

Technical use-cases

• Verifying user complaints: root-cause analysis of calls with quality issues
• Monitoring and aggregating call KPIs
• Monitoring the ratio of one sided and asymmetric calls
• Detecting volumetric quality degradation
• Correlating SIP events and RTP performance
• Tracing the call quality from VoLTE-SBC access side, through the IMS core, to the access side of the ISBC towards a specific operator or connection
• One-sided calls
  • missing or low quality media in one direction
  • voice activity detection issues
  • assists separating UE and network related causes
• Associate Voiceye KPIs and MOS values with radio cells and geolocations
• Codec performance analytics in the time domain
  • changes in the measured media bitrate
  • sampling frequency
  • and VAD state
• Calls terminated by the SBC with Netfail-by-no-media